Travel Assistant (3 positions) - United Nations, United States, Deadline: May-14-2016

Posting Title:Travel Assistant (3 positions)
Job Code Title:TRAVEL ASSISTANT
Department/Office:OFFICE OF CENTRAL SUPPORT SERVICES
Duty Station:NEW YORK
Posting Period:15 April 2016 - 14 May 2016
Job Opening Number:58720
Staffing ExerciseN/A

Special Notice
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia; or the United Nations Accounting or Statistical Assistant Examination at the United Nations Headquarters may be accepted in lieu of the GGST.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Org. Setting and Reporting
These positions are located in the Travel Analysis and Shipments Team of the Travel Unit in the Travel and Transportation Section at United Nations Secretariat. The incumbents report administratively to the Supervisor of the Team under the overall guidance of the Senior Travel Assistant and/or the Chief of the Travel Unit.
Responsibilities
Within delegated authority, the Travel Assistant will be responsible for the following duties: 
•Provides information to staff members and delegations on entitlements, policy and procedures on official travel, removal of personal effects arrangements and passport and visa requirements in accordance with governing rules and regulations.
•Calculates airfares and constructs itineraries for staff and dependents, delegations and non-staff (consultants, meeting participants and contractors) traveling on official business in line with the most economical and direct route.
•Approves travel and shipment authorizations including amendments. 
•Calculates and records lump-sum entitlements.
•Liaises with contracted travel agency on complex itineraries and issuance of tickets.
•Provides on-site assistance at local airports and railways to high-level officials on arrival/departure procedures.
•Provides information to staff on reconciliation of travel claims in accordance with rules and regulations.
•Co-ordinates arrangements for removal of personal effects for staff members worldwide including registering shipments and insurance coverage, insurance claims and reviewing invoices.
•Records and monitors refunds from individual travellers for issued tickets
•Provides Umoja support on travel related issues to staff members at Headquarters.
•Performs ad-hoc duties as required.
Competencies
Professionalism: Knowledge and understanding of international travel and transportation related processing requirements including airlines and airfreight tariffs, rules and regulations governing official travel, travel entitlements and claims. Ability to work with figures. Ability to demonstrate flexibility as airport duties include weekends, holidays and late hours at short notice. Ability to recognize and act in the face of conflicting priorities. Ability to multi-task. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. 

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. 

Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education
High school diploma or equivalent. Additional training/courses in airlines rules and regulations and/or shipping practices are desirable.
Work Experience
A minimum of five years of progressively responsible work experience in administrative services including international travel and transportation requirements, travel fare construction, routings, travel reimbursement and shipping practices or related area is required. Experience in airline reservation systems (SABRE/AMADEUS/ APOLLO/ GALILEO) is desirable. Experience in web-based applications such as Enterprise Resource Planning system or equivalent is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.
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Travel Assistant (3 positions) - United Nations, United States, Deadline: May-14-2016 Travel Assistant (3 positions) - United Nations, United States, Deadline: May-14-2016 Reviewed by KHMER-INSIDER on Sunday, April 17, 2016 Rating: 5