Director, Global Services Division - United Nations, United States, Deadline: Jun-13-2016

Posting Title:Director, Global Services Division, OICT
Duty Station:NEW YORK
Posting Period:15 April 2016 - 13 June 2016
Job Opening Number:58836
Staffing ExerciseN/A

Special Notice
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
An impeccable record for integrity and professional ethical standards is essential.
Org. Setting and Reporting
This position is located in the Office of Information and Communications Technology (OICT) of the Department of Management. The incumbent is the head of the Global Services Division and reports to the Chief Information Technology Officer (CITO).
Under the direct supervision of the CITO, within delegated authority, the Director will be responsible for the following:

• Leads transformational ICT programmes throughout the Secretariat and ensures a unified approach to harmonizing activities with respect to the ICT strategy. 
• Provides leadership towards the development of innovative information and communications technology programme support and enables the core work of the United Nations in the areas of peace and security, human rights, international law and development.
• Establishes a policy framework for ICT, institute technical authority, implement governance structures and manage compliance.
• Oversight and direction of the information security and disaster recovery programmes of the Secretariat.
• Develops and implements performance management framework.
• Directs and oversees a major programmes in the area of Information Security, Disaster Recovery, Knowledge Management, Policies and Procedures, Executive Solutions, Innovation, Analytics and Business Intelligence and ICT Performance Management.
• Contributes to the formulation of the department’s overall strategies and policies by participating in various committees, preparing documents on policy issues, and acting, as required, in an advisory capacity to the ASG; contribute to the overall management of the Department’s activities and operations. 
• Formulates and implement the substantive work programme of the OICT/Global Services Division under his/her supervision, determining priorities, and allocating resources for the completion of outputs and their timely delivery. 
• Oversees the management of activities undertaken by the OICT/Global Services Division, ensuring that programmed activities are carried out in a timely fashion and co-ordinates work in the different areas both within the Office/Division and Department, and with the Agencies, Funds and Programmes of the United Nations System as well as with partners. 
• Co-ordinates and oversees the preparation of reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, Economic and Social Council, the General Assembly and other policy-making organs, as appropriate. 
• Reports to intergovernmental bodies on budget/programme performance or on programmatic/substantive issues, as appropriate, particularly those presented in biannual and/or annual reports. 
• Ensures that the outputs produced by the DM/OICT/Global Services Division maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensures that all outputs produced by the office/division under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates. 
• Undertakes or oversees the programmatic/administrative tasks necessary for the functioning of the OICT/Global Services Division, including preparation of budgets, assigning and monitoring of performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (PAS), interviews of candidates for job openings and evaluation of candidates. 
• Oversees the recruitment of staff for OICT/Global Services Division taking due account geographical and gender balance and other institutional values. 
• Manages, guides, develops and trains staff under hi/her supervision; foster teamwork and communication among staff in the office/Division and across organizational boundaries. 
• Chairs meetings, seminars, etc., on ICT related issues; represents the CITO and the Organization at international, regional, inter-agency meetings, seminars and conference.
• Performs other related duties as requested by the senior management of the Organization.
Professionalism: Ability to manage large IT organizations globally. Ability to effectively implement IT solutions with a focus on improving operations, enabling transformation and leading the management of information and resources. Ability to identify service requirements and establishing effective service delivery and support, identify industry benchmarks for performance, enhance service and performance management and lead a programme transformation. Ability to produce reports and papers on technical issues, as well as to review and edit the work of others. Ability to identify key strategic issues and use sound judgment in applying expertise to solve a wide range of problems. Strong conceptual, analytical and research skills. Ability to work under pressure, in meeting commitments and observing deadlines and achieving results. Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remain calm in stressful situations.

Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Judgment /Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.
Advanced university degree (Master's degree or equivalent degree) in IT or related field, such as computer science/engineering, mathematics, or business administration is required. Programme Management Institute Scheduling Professional, Prince2 Foundation or an equivalent license is desirable. A first-level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
More than fifteen years of progressively responsible experience in the provision of global ICT in an international organization is required. Experience in implementing large scale enterprise systems and complex business transformation projects is desirable. Experience in the area of strategic management concepts, change management, enterprise architecture framework, relevant technology platforms, and project management framework and methodologies is desirable. Experience in the application of implementation methodology framework is required. Experience in directing and managing business process improvement and re-engineering techniques is desirable.
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of a second official UN language is an advantage.
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
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Director, Global Services Division - United Nations, United States, Deadline: Jun-13-2016 Director, Global Services Division - United Nations, United States, Deadline: Jun-13-2016 Reviewed by KHMER-INSIDER on Sunday, April 17, 2016 Rating: 5