Chief, Information Management, Communications and Technology Section - United Nations, Thailand, Deadline: June-04-2011

Job Title: Chief, Information Management, Communications and Technology Section, P5
Duty Station: BANGKOK
Posting Period: 5 April 2011-4 June 2011
Job Opening number: 11-ADM-escap asd-18944-R-BANGKOK

The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote regional cooperation for inclusive economic and social development in the Asian and Pacific region. ESCAP's role as a regional development arm of the United Nations Secretariat is to support its membership, through its analytical, normative and technical cooperation, to respond to the development priorities and changing needs of the Asian and Pacific region.

This position is located in the Administrative Services Division. The Chief of Section reports directly to the Chief of the Division.


• Provides policy guidance to the Chief of Division on ICT strategy development and management of the implementation of ICT strategy, policies and procedures.

• Plans and oversees the management of activities undertaken by the Section; ensures that work programmes are carried out in a timely fashion, coordinating diverse projects in the Section and in liaison with other organizations and agencies as appropriate.

• Manages, supervises and carries out the work programme of the Section under his/her responsibility. Co-ordinates the work carried out by the Section; provides substantive reviews of drafts prepared by others.

• Conceptualizes and oversees ICT projects’ lifecycle closely: requirement analysis, specification, design, development, testing, deployment and support. Leads and coaches Section’s staff to adhere to methodologies.

• Provide authoritative technical and policy advice to the senior management team on information security; reviews ICT risk assessments regularly; ensures that ESCAP keeps the certification in ISO-27001 .

• Leads and directs the team to ensure ICT connectivity between ESCAP and its remote offices (regional institutes and sub-regional offices).

• Develops and monitors performance measures in ICT infrastructure to support business continuity on-site and off-site, and disaster recovery, for ESCAP and its remote offices.

• Ensures the development of high standard of ICT service delivery, procedures and practices to maintain a stable and effective systems environment.

• Develops innovative solutions and defines business models for cost recovery depending on services provided.

• Contributes to the reporting on budget performance, particularly those presented in biannual and/or annual reports.

• Ensures that the outputs produced by the Section maintain high-quality standards; that reports are clear, objective and based on comprehensive data.

• Prepares inputs for the work programme of the Division, determining priorities, and allocating resources for the completion of outputs and their timely delivery.

• Carries out administrative tasks necessary for the functioning of the Section, including preparation of budgets, assigning and monitoring of performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (PAS), interviews of candidates for job openings and evaluation of candidates.

• Recruits staff for Section taking due account geographical and gender balance and other institutional values.

• Manages, guides, develops and trains staff under his/her supervision.

• Fosters teamwork and communication among staff in the Section and across organizational boundaries.



- Strong knowledge of ICT fields of work.
- Ability to produce reports and papers on technical issues and to review and edit the work of others.
- Ability to apply UN rules, regulations, policies and guidelines in work situations.
- Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

-Takes ownership of all responsibilities and honours commitments
-Delivers outputs for which one has responsibility within prescribed time, cost and quality standards
-Operates in compliance with organizational regulations and rules
-Supports subordinates, provides oversight and takes responsibility for delegated assignments
-Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

-Actively seeks to improve programmes or services
-Offers new and different options to solve problems or meet client needs
-Promotes and persuades others to consider new ideas
-Takes calculated risks on new and unusual ideas; thinks "outside the box"
-Takes an interest in new ideas and new ways of doing things
-Is not bound by current thinking or traditional approaches


-Serves as a role model that other people want to follow
-Empowers others to translate vision into results
-Is proactive in developing strategies to accomplish objectives
-Establishes and maintains relationships with a broad range of people to understand needs and gain support
-Anticipates and resolves conflicts by pursuing mutually agreeable solutions
-Drives for change and improvement; does not accept the status quo
-Shows the courage to take unpopular stands

Managing Performance
-Delegates the appropriate responsibility, accountability and decision-making authority
-Makes sure that roles, responsibilities and reporting lines are clear to each staff member
-Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills
-Monitors progress against milestones and deadlines
-Regularly discusses performance and provides feedback and coaching to staff
-Encourages risk-taking and supports creativity and initiative
-Actively supports the development and career aspirations of staff
-Appraises performance fairly


Advanced university degree (Master’s degree or equivalent) in computer science, information technology, or related fields. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten years experience is required, including six years of international and supervisory experience in leading IT teams, in information technology infrastructure, web development, system analysis, design and development, and service desk. Significant experience in implementing LAN, WAN connectivity, SAN, Voice over IP, off-the-shelf software and UN Secretariat ICT standard technologies, is highly desirable. Comprehensive knowledge of UN policies, procedures and operations is an asset.

Relevant IT skills, including familiarity with Microsoft Office and web-based applications, required.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another UN official language is an advantage.

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

Assessment Method

A competency-based interview and/or assessment is required for this job opening.

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.

Staff members of the United Nations Secretariat must fulfill the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover note.
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Chief, Information Management, Communications and Technology Section - United Nations, Thailand, Deadline: June-04-2011 Chief, Information Management, Communications and Technology Section - United Nations, Thailand, Deadline: June-04-2011 Reviewed by KHMER-INSIDER on Monday, April 11, 2011 Rating: 5